Job experiences of personal assistants employed in a consumer-directed personal assistance service programs

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Twenty-four individuals who were employed by consumers as paid personal assistants were interviewed by telephone regarding training and supervision issues, their relationship with the consumer, and their level of job satisfaction. Participants reported being well trained and competent and nearly 62 percent reported receiving very little or no supervision, with 88 percent being very satisfied with the amount of supervision received. They reported high levels of satisfaction with their relationship with their employers and with their jobs in general, despite dissatisfaction with low wages. Authors conclude that further research is needed to identify strategies for increasing the supply of personal assistants.

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