Short Tilte:The use of a world wide web-based consultation site to provide support to telephone staff in a traumatic brain injury demonstration project
Journal:Journal of Head Trauma Rehabilitation
Year, Volume, Issue, Page(s):03, 18, 6, 504-511
Article describes the use of a confidential consultation Web site to provide expert recommendations and advice to front-line telephone staff at a different site who provided information and assistance to individuals with traumatic brain injury (TBI). The use of the Internet consultation method proved convenient to all users, improved client confidence, and served as an excellent training tool to less experienced staff. Case examples illustrate the types of problems posted on the Web site and the consultants' replies.